Ongoing Support Package

The Ongoing Support Package exists for the moments after a piece has left the workshop. A wall hanging settles into a hotel lobby, a set of alpaca throws moves into a private residence, and the questions begin: how to clean cochineal-dyed wool, whether the fringe will soften, which humidity level keeps the weave from relaxing. This package is the follow-up conversation that most catalogs skip.

Each order placed through Chaska Studio includes a documented care sheet, but the support package goes further. It connects the buyer directly with the weaving cooperative that produced the piece. A short video call or written exchange with the lead artisan covers the specific dye lot, the fiber blend, and the repair options if a thread pulls or a corner frays. For interior designers managing multiple installations, this means a single point of contact for every textile in a project, with notes kept on file for future commissions.

The package also includes a yearly condition review. Send photographs of the piece in situ, and the studio responds with a written assessment: whether the colors have held, if the weave shows expected settling, and what maintenance to schedule. This is not a warranty replacement program. It is a maintenance dialogue that keeps the textile useful for decades rather than seasons.

For hotels and boutique properties, the support package can be attached to a batch order, covering every piece in a single room or floor. The studio keeps a register of each item by its batch number, so a housekeeping team can reference the right care instructions without guessing. That register also feeds back into the studio's own records, helping artisans understand how their work behaves in real interiors.

The package is offered at the time of purchase and can be added later, as long as the piece is registered within six months of delivery. There is no fixed term; the relationship continues until the buyer ends it. That is the point of the package, to make the purchase a starting point rather than a transaction.

If you are managing a collection of Andean textiles and want a reliable maintenance partner, the services page outlines how the studio works with interior projects. For a direct conversation about your current pieces, the contact page reaches the team that keeps the register.